DELIVERY POLICY AND RATES
Orders placed as late as 2 p.m. in the recipient’s time zone can be delivered that same day. Same day delivery is available on Saturday if you order by 12:00 p.m. in the recipient’s time zone. In-town delivery charge is $3.00. For rural deliveries less than 8 miles, the delivery charge is $5.00. There is no charge to deliver to the funeral home.
Out of town delivery charges are as follows:
- Jansen and Endicott–$6.00 (There is a $25.00 minimum order plus delivery)
- Steele City, Diller, Harbine, Western, Alexandria, and Plymouth–$15.00 (There is a $30.00 minimum order plus delivery charge)
- Hebron–$20.00 (There is a $50.00 minimum order plus the delivery charge)
POLICY FOR PLACING ORDERS
A valid credit card is needed to order. We accept all major credit cards including Visa, MasterCard, Discover and American Express. Payments are made through PayPal. All customers must be 18 years old to place an order with Sims Florist online.
POLICY FOR CANCELLATIONS
To provide you with the best possible service, you can cancel your order any time prior to the creation of the floral gift, plant basket, balloon bouquet, fruit & gourmet basket, etc. by the floral designers. If the design work has started or the gift is en route, we will be unable to cancel your order.
POLICY FOR SUBSTITUTIONS
Substitutions may be necessary to ensure your arrangement is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Please note when ordering: latex balloons are not allowed at hospitals, or nursing homes.
POLICY FOR FLOWERS
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
For one-of-a-kind arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
If the floral container shown online is not available, a similar container will be used.
POLICY FOR PLANTS AND GOURMET ITEMS
For green and blooming plants, similar plants may be substituted of equal or greater value.
For one-of-a-kind plants, such as orchids, bromeliads, etc. we will make every attempt to match the plant type, but may substitute with another color.
If the plant container shown online is not available, a similar container will be used.
Items in fruit and gourmet baskets and candy bar bouquets may varied due to availability of seasonal fruit, candy variety, and gourmet items.